FAQs

The Customer may not use the storage site for the storing, long term parking or overnight parking, parking facilities are only available to the Customer whilst at the storage site for the purposes of depositing, removing, substituting, or inspecting the goods in the storage unit. Any vehicle found to be in contravention of this will be removed from the site at the expense of the Customer, The Owner will not be held responsible for any damage associated to the removal of a vehicle.

All shelving or racking added to a room must be free standing and not attached to the walls or structure of the room in any way.

A small number of rooms have power points installed, arrangements will need to be made for the installation of power through Mini Warehouse 2 management and at the customers expense only at select locations.

A select number of externally accessed units have internal lighting inside of them, however corridor lighting is available.

Yes, all locations offer 24-hours CCTV surveillance.

Yes, we would recommend calling our team at your chosen location to arrange a time and date to be shown around.

We tend to work on square foot measurements as we do not charge on a cubic volume capacity but rather on a square foot capacity. To work out the cubic square feet of a room, take the square foot, and times by the height of the room. Most of our rooms are usually 8ft high, however this can vary store to store and on location of the room within the store. If you need specific details, please contact our Customer Support Team on (345) 949-7750 or email us at info@miniwarehouse2.ky

When considering what size room you will need, don't forget to stack the items in the room. You're only paying for the floor space, not the height. So, the more things you can stack up, the less floor space you will use, and the less you will pay. See our size guide for some tips (LINK TO UNIT SIZE PAGE).

To help you choose the right unit, if you have the time pop into one of office either at The Industrial Park (92/93 Dorcy Drive) or at The Greenery (7/25 Canal Point Drive, facing The Strand Plaza) and the staff will show you a couple of different sizes.

Our locations at the Industrial Park and West Bay Road site offer drive up options, please call the Customer Support Team on (345) 949-7750 or email us at info@miniwarehouse2.ky for more information.

Yes. You can come and go as often as you like, removing and adding items from your room as you need.

Please call the Customer Support Team on (345) 949-7750 or email us at info@miniwarehouse2.ky or call into one of offices to chat with the team at either location, Industrial Park main office at (92/93 Dorcy Drive) or at The Greenery (7/25 Canal Point Drive, facing The Strand plaza).

No, we do not charge a registration fee. When you move in you pay a security deposit which is refunded to you when you move out provided the unit is left in the same condition as when you moved in. This is the equivalent to one month’s storage fees.

either by phone, email or physically visiting one of our two offices. Our main office 92/93Dorcy Drive on the Industrial Park is open Monday -Friday 9am-5pm and our office at The Greenery on West Bay Road is open Monday -Friday 9am-4:30pm.

You can reserve a unit online, over the phone, in your chosen office location or reserving a unit is free of charge and quick and simple to do.

Please contact the office you are storing with or have been in communication with by email or telephone and they will assist you.

You need to be a minimum of 18 years old to rent a unit.

Just give us a quick call on (345) 949-7750, confirm who you are by going through the security check and we'll relay any forgotten details about your account back to you over the phone.

Yes. Think of us like a hotel. You get your own room for only your goods. You sign the Customer License, and you are responsible for everything you put into your room. You do not share your room with anyone else unless you have given permission for them to access your room - if you do this, don't forget to tell us their details so we know they have access to your room.

We offer designated Climate controlled units for rent, the temperature within the traditional units can fluctuate throughout the year.

Please contact the store directly at the earliest opportunity and this will be dealt with as sensitively as possible.

We will send you a reminder before this point. And contact you to settle the payment before it becomes a problem. If, however, you do miss a payment, you will become eligible for an administration charge of 100.00 after 30 days and access will be temporarily disabled to your unit until your balance has been settled. After 60 days eviction proceedings will commence, and our retained debt recovery agency will be engaged, and you r possessions will be disposed of.

Our minimum stay is 1 month, your storage agreement will continue for as long as you need it, payments are due on the 1st of every month and 30 days written notice is required to terminate.

Minimum length of stay is 1 month. Payment is monthly and in advance (1st of the month). Therefore, in order to pay for just 1 week required, you would need to give notice on the day you move in. And the additional 3 weeks you have paid for will be forfeited.

No.  You need to sign the contract yourself, however once you have signed the contract you can nominate others to act on your behalf. For example, if you have a removal company moving your goods in.
Your payments will start from the date you sign the Customer License, so please bear this in mind.
If you are the director or senior manager of an incorporated business, then provided you have supplied a letter authorizing a staff member to sign the paperwork on behalf of the company, they will be permitted to act on your behalf.  The letter would need to be on your company headed paper.

Yes. You need to sign the Customer License before you can access the unit. You can come and do this before your removal people turn up so that the room is “yours” and available when they get to the store. Your payments will start from the date you sign the Customer License, so please bear this in mind.

It is the customer’s responsibility for any movement of belongings whether this be moving in or out. If Van hire / removals companies are required, we have a list of recommended companies we can give you the details of.

Unfortunately not. We require photographic proof of ID to confirm you are who you say you are for security reasons.

Yes. We ask that you leave your room in the same condition as you were given it. Clean and clear of any items, with the padlock removed from your door and returned to the office you have rented from. If this is not followed you will forfeit your security deposit.

It is the customer’s responsibility for any movement of belongings whether this be moving in or out, we also offer free use of trolleys on site to make your move easier. If Van hire / removals companies are required we have a list of recommended companies we can give you the details of.

Just contact our Customer Support team on (345) 949-7750, and we will cancel your reservation immediately.

We require 30 days’ written notice.  You can move out with less notice, but you will forfeit your security deposit. The number of days notice specific to you is written on your customer license. If you are unsure, please call the store or alternatively our Customer Support team on (345) 949-7750

Yes, just contact the Customer Support team on (345) 949-7750 and we will amend your move out date on your customer record. Your payments will continue until you inform us that you have vacated the unit. A new notice to terminate will be required however (30 days’ notice).

You can move out at any time during your payment period, but you will be charged for the entire period.
30 days’ written notice is required to terminate and ensures that you do not lose your security deposit. This can be posted, emailed, or dropped off at one of our two offices (92/93Dorcy Drive on the Industrial Park is open Monday -Friday 9am-5pm and our office at The Greenery on West Bay Road is open Monday -Friday 9am-4:30pm.)
You also need to confirm when you have emptied your unit. Please leave the unit in the same condition as when you began renting it and remove your padlock from the door and return to the office. If you have given us the required written notice but leave the padlock on the door on the day you were due to move out, we will presume you have changed your mind and need to continue your storage and we will continue to charge you for your storage usage. Unless you have extended access hours, please ensure you move out during our store opening hours.

Your storage agreement rolls over and you will be charged for the next monthly period.

Yes, The Customer may access the site at any time twenty- four hours per day, seven days a week, for the purposes of depositing, removing, substituting, or inspecting the goods in the storage unit.

Yes. Once you have moved in to one of our units, you can use anything you like to store your items within your room provided it is stored securely. We do, however, sell boxes and other packaging solutions so please speak to a member of the team to assist you.

No, locks will be provided following sign up and must be returned following move out or you will forfeit your security deposit. Management must be consulted if you intend to use your own lock due to a specific set of circumstances.

No. Anyone can buy our packing materials, you don’t need to be a storage customer to purchase anything from us. See our full range of packing materials (packaging-solutions).

Yes. We sell a variety of cardboard boxes. We also sell bubble wrap and other packing materials such furniture covers and packing tape. See our (packaging-solutions)  packaging section for the full list.

You can call us and arrange for your chosen items to be ready for you to collect and pay for at any one of our stores. There are no restrictions to the product types you can collect in store.

No.  You need to sign the contract yourself, however once you have signed the contract you can nominate others to act on your behalf. For example, if you have a removal company moving your goods in.
Your payments will start from the date you sign the Customer License, so please bear this in mind.
If you are the director or senior manager of an incorporated business, then provided you have supplied a letter authorizing a staff member to sign the paperwork on behalf of the company, they will be permitted to act on your behalf. The letter would need to be on your company headed paper.

Please contact Customer Support team on (345) 949-7750 or email at info@miniwarehouse2.ky and the team will assist you.  

Yes. The Customer License must be completed in person at one of our two office locations. You are signing to confirm you have understood the Customer Licence, use and terms of storing with us.
92/93 Dorcy Drive on the Industrial Park, open Monday -Friday 9am-5pm, and our office at The Greenery on West Bay Road is open Monday -Friday 9am-4:30pm).

The Customer License is the legal agreement between you, the Licensee and us the Licensor.

No. We let you know upfront all the costs that will be involved before you move in.  All customers are required to pay a security deposit before storing. The amount is the equivalent of one month’s storage fees.

Yes. Once you have moved in and paid your initial invoice you can arrange for someone else to pay your invoices on your behalf should you wish. They will need to be by credit, debit card, or Direct Debit. Or they can make a payment online.
Banking institution: Butterfield Bank
Account name: Mini Warehouse Two
Account number: 02101030686
Currency: CI$ checking

Yes, you can contact the office to discuss set up.

Yes, admin charges will be applied for any returned cheques this is laid out in your agreement.

Yes, you make an online transaction using the following payment information:
Banking institution: Butterfield Bank
Account name: Mini Warehouse Two
Account number:  02101030686
Currency: CI$ checking
Please make sure that you record your name or Company name along with your storage unit number or customer number on the payment reference line for the payment to be allocated correctly.

Yes. Please contact customer support team on (345) 949-7750

Yes. All customers are required to pay a refundable security deposit before moving in. The amount is the equivalent of one month’s storage fees.

This depends on where you are storing, how long you will stay for and what size room you require. You can speak to a member of our team today on (345) 949-7750. All prices given for quotes are for a monthly cost. Storage is charged monthly and in advance.

This depends how late you are in paying your bill, access restrictions will be implemented after 30 days delinquency. We will send you a reminder before this point. And contact you to settle the payment before it becomes a problem. If, however you do miss a payment, you will become eligible for an administration charge of 100.00 after 30 days and access will be temporarily disabled to your unit until your balance has been settled. After 60 days eviction proceedings will commence, and our retained debt recovery agency will be engaged, and you r possessions will be disposed of.

We will send you a reminder before this point, once your balance reaches 60 Days delinquency, we reserve the right to dispose of your possessions.

You will be asked to pay a security deposit upfront which is the equivalent of one month’s rental fees along with your first month’s fees which are always due in advance.

You will be asked to pay a security deposit upfront which is the equivalent of one month’s rental fees along with your first month’s fees which are always due in advance.

You will start to pay for your storage from the day you sign the Storage License and move in.

Your fees are due on the 1st of every month and your invoice will be sent out approx. 7 days prior. If you need to check you balance or discuss your statement you can call our office at any time to discuss with a member of the Customer Support team on (345) 949-7750 or in person at one of our two office locations 92/93 Dorcy Drive on the Industrial Park, open Monday -Friday 9am-5pm, and our office at The Greenery on West Bay Road is open Monday -Friday 9am-4:30pm.

All prices shown online are our current live prices which are identical to those offered in the store. Prices can change frequently and may differ if obtaining a quote at a later date.

The speed at which we will process your refund will depend on how promptly you provide your banking information following move out. We aim to action all refunds within 15 Days following move out and the return of all keys and under the presumption that the unit has been left free and clear of rubbish and possessions.

All customers will be provided with 2 keys upon sign up, you will be subjected to a 100.00 charge to replace the lock.